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Though we hope you love each and every one of your Bambino purchases, it is understood that there will be times when returns and exchanges must be made.
Please read the following information regarding our Refund and Exchange Policy.

Refunds

For returns, please notify us within 14 days of your original purchase by dropping us an email to info@bambinostore.co.uk and we'll be in touch. A returns address will be issued on receipt of your email.

Please be aware that all returns items but be in an unused condition, and must have all original tags and packaging intact. If an item has been damaged, untagged or used in any way, we won't be able to offer you a refund.

The cost of returns postage is the responsibility of the customer and Bambino Store will no take responsibility for any loss or damage, so we strongly advise you to return your items using a tracked and signed for method. 

Once your return is received, we'll aim to process a full refund within 14 days. Refunds will not include the original postage costs.  

Exchanges

We understand that you may change your mind on a colour or maybe the sizing wasn’t quite right, therefore we’re more than happy to exchange an item for another size / product / colour if needed. Kindly note that due to the fact that our pieces are manufactured in small batches; size and colour combinations are limited and may not be guaranteed.  If the size you require is out of stock, we can exchange for another item in stock of the same price or an e-voucher.

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